At Clerkenwell Flowers, we are committed to delivering the freshest, most vibrant flowers to homes and businesses throughout Clerkenwell and the surrounding areas. As a trusted local florist, we stand behind every arrangement with our Fresh Flowers Guarantee. This means that every bouquet you receive is hand-selected with care, arranged by our experienced florists, and delivered in perfect condition for optimal enjoyment.
Although we take great care in preparing and transporting your arrangements, we understand that occasionally, flowers may arrive damaged due to unforeseen circumstances. If your delivery arrives with any damage, please inspect the flowers as soon as possible upon receipt. To assist us in resolving the issue quickly, please contact us within 24 hours of receiving your order and provide a clear description of the problem, including photographs of the damaged flowers if possible.
Your satisfaction is our priority. Our fresh flower guarantee ensures that your blooms will remain beautiful and vibrant for at least five days from the date of delivery, provided they are cared for according to the care instructions included with your order. If, for any reason, your flowers do not meet this standard for freshness within the guaranteed window, please alert our team promptly so we can address your concern. We always appreciate your feedback, as it helps us maintain our high standards.
Should you be unsatisfied with the quality, freshness, or condition of your Clerkenwell Flowers delivery, we offer flexible solutions tailored to your needs. Depending on the circumstances, you may receive a full or partial refund, or we can arrange a prompt replacement of the affected items. Our aim is to ensure every customer is delighted with their purchase and receives a service that reflects our standing as Clerkenwell’s trusted local florist.
We value every customer and are committed to continuous improvement. If you have a complaint or are dissatisfied with any aspect of our flowers or service, please reach out to us directly. Provide as much information as possible, including your order details, nature of the complaint, and any supporting images. Our dedicated team will acknowledge receipt of your complaint as soon as possible and work to find a suitable resolution. We appreciate your patience and the opportunity to resolve your issue promptly and courteously.
Clerkenwell Flowers has built a loyal following among households and businesses in Clerkenwell by providing consistent, reliable service and the freshest floral arrangements. We understand the importance of every occasion, from birthdays and anniversaries to corporate events. Our team is always here to support you—before, during, and after your purchase.
Your trust is vital to us. Thank you for choosing Clerkenwell Flowers as your local florist. Please do not hesitate to contact us should you have any questions, require assistance, or wish to share feedback on your experience.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
