Thank you for choosing Clerkenwell Flowers for your online flower delivery needs in Clerkenwell and the surrounding areas. The following Terms and Conditions (“Terms”) govern all orders placed on our website, the use of our e-commerce platform, and the delivery of flowers and related products. Please read these Terms carefully prior to placing your order. By using our site and placing an order, you are agreeing to be bound by these Terms. These Terms are designed to ensure a transparent and secure online experience for all customers within Clerkenwell and nearby districts.
References to “we”, “us”, and “our” mean Clerkenwell Flowers, the supplier of flower delivery services. “You” and “your” refer to the customer placing an order with us. “Products” refers to fresh flowers, floral arrangements, and any other items listed for sale on our e-commerce platform. These Terms apply to all sales and services provided by Clerkenwell Flowers to individuals residing, working, or ordering for delivery within Clerkenwell and its surrounding areas.
To place an order for flowers or related products, please select your desired items on our website and proceed to checkout. During the checkout process, you will be required to provide essential details, including the recipient’s name, delivery address, contact details, preferred delivery date, and any special instructions. Please ensure all information is accurate, as errors may result in delayed or non-delivery.
After successfully submitting your order, you will receive an order acknowledgment via our website confirming the details of your purchase. This email does not constitute formal acceptance of your order but serves simply as confirmation that your request has been received. Acceptance of your order, and the formation of a binding contract, occurs when your order is dispatched for delivery and you receive a dispatch confirmation. We reserve the right to decline any order at our sole discretion where, for example, payment cannot be processed, products are unavailable, or there are issues with destination or delivery instructions.
While we aim to display accurate stock levels, all products shown are subject to availability. On occasions where specific flowers or arrangements are unavailable (due to seasonal variation or supply issues), we reserve the right to substitute with items of equal or greater value and appropriate style without prior notice. In exceptional cases where substitution is not possible, we will contact you to discuss alternative options or a refund.
We offer delivery across Clerkenwell and surrounding areas as detailed within the website’s coverage section. Delivery charges, timescales, and options will be presented at checkout. Please note that same-day or next-day delivery may be subject to daily cut-off times and product availability.
It is your responsibility to ensure that the recipient is available at the delivery address at the agreed date and time. In the event that no one is available, we may leave the flowers in a safe place, with a neighbour, or redeliver at a mutually convenient time, depending on circumstances. Additional delivery attempts may incur extra charges.
Clerkenwell Flowers accepts payments via approved methods listed at checkout (e.g., major credit cards, debit cards, and other secure online payment systems). All prices are quoted in Pound Sterling (GBP) and include VAT where applicable.
Payment must be received in full at the time of order placement. We use secure, industry-standard encryption technology to protect your payment details. Your card will be charged upon confirmation of your order. If payment is declined, your order will not be processed. In such instances, please contact your card provider or try an alternative payment method.
If you wish to cancel or amend an order, please notify us as soon as possible using the contact details provided on our website. We strive to accommodate changes wherever possible, but we cannot guarantee cancellations or amendments once the order preparation has commenced or delivery has been dispatched.
You may cancel or amend your order up to 24 hours prior to the delivery date. If successful, a full refund will be offered. After this period, cancellations may not be possible, particularly for bespoke arrangements or during peak periods (such as Valentine’s Day or Mother’s Day) when preparation starts in advance. Where cancellation is no longer possible, you may not be eligible for a refund. Please refer to our Refunds and Returns Policy for more details.
As flowers are perishable products, we can only accept returns or offer refunds in cases where the products are damaged, incorrect, or fail to meet the specification of your order. If you are dissatisfied for any reason, please contact us within 24 hours of delivery with your order number and photographic evidence of the issue. We may offer a replacement or a full/partial refund at our discretion, subject to inspection of the returned product or photographic proof.
Refunds, once agreed, will be processed to your original payment method within a reasonable timeframe. Please allow up to 5 working days for the funds to appear in your account, depending on your card provider.
It is your responsibility to fully check the order confirmation and advise us immediately of any errors or discrepancies. Please ensure that all recipient details and delivery instructions are accurate at the time of ordering, as changes may not be possible once the order has been processed.
We recommend recipients display and care for flowers as advised by our care instructions (e.g., trimming stems, using provided flower food, keeping away from direct sunlight) to maximise freshness and longevity. Clerkenwell Flowers accepts no liability for deterioration of products due to incorrect storage or mishandling after delivery.
To the fullest extent permitted by law, Clerkenwell Flowers shall not be liable for any indirect, consequential, or special losses arising out of or in connection with the supply of our products. Our liability for loss or damage arising from negligence, misrepresentation, or breach of contract is limited to the value of the product ordered. Nothing in these Terms restricts liability for death or personal injury caused by negligence or for fraud.
We accept no responsibility for delays or failure to deliver products due to circumstances beyond our reasonable control, including (but not limited to) adverse weather, civil disturbances, acts of God, third-party service disruptions, or incorrect delivery information provided by the customer. In such cases, we will make every reasonable effort to complete the order as soon as possible or offer an appropriate remedy where feasible.
All content on our website – including images, text, product descriptions, logos, and trademarks – remains the property of Clerkenwell Flowers or its licensors. No content may be copied, reproduced, or used for commercial purposes without our express written permission.
We are committed to safeguarding your privacy and handling your data in compliance with the UK General Data Protection Regulation (GDPR). Your relevant details will only be used to process your order, improve our services, and keep you informed, as set out in our Privacy Policy. We do not sell, trade, or rent your data to third parties.
Occasionally, Clerkenwell Flowers may offer promotional discounts or online codes for flower delivery services across Clerkenwell and adjacent areas. These offers are only valid for the period stated and under the conditions specified. Offers may not be combined with other discounts or applied retrospectively. We reserve the right to withdraw or amend promotions without prior notice.
We reserve the right to amend these Terms at any time without prior notice. Updated terms will be published on our website and will supersede previous versions. Please check back regularly to stay informed about any changes. Continued use of our services following changes to the Terms indicates acceptance of the updated conditions.
These Terms and any contract entered into for the supply of products and services by Clerkenwell Flowers shall be governed and construed in accordance with the laws of England and Wales. Any dispute or claim arising from or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court or regulator, such provision shall be struck out or modified to the extent necessary, and the validity and enforceability of the remaining provisions shall not be affected.
These Terms and Conditions constitute the entire agreement between Clerkenwell Flowers and you in relation to all online purchases and supersede any prior agreement or arrangement.
If you have any questions or require support regarding your online order, our Terms, or your flower delivery within Clerkenwell and surrounding areas, please see the contact information provided on our website. Our team is committed to delivering exceptional service and assisting with any queries you may have.
Thank you for choosing Clerkenwell Flowers for your online flower delivery services.
This website is operated by HF ONE LONDON LIMITED, a company registered in England and Wales under company number 14314390.
Our business correspondence address is .
HF ONE LONDON LIMITED operates a nationwide network of trusted local florists and delivery partners. Each local website, including this one serving customers in Clerkenwell, represents a specific delivery zone within this network — ensuring same-day delivery and personalised customer care across the UK.
All online orders are centrally processed by our team and fulfilled by approved local partner florists closest to the recipient’s address in or near Clerkenwell.
For assistance with orders, returns or account queries, please fill out the Contact Us form.
Please fill out the form below to send us an email and we will get back to you as soon as possible.
